At 1xBet Singapore, we keep things clear and simple. This Privacy Policy explains how your personal information is handled when you use our online casino and sportsbook. From creating an account to depositing or withdrawing in SGD, youāll see exactly what data we collect, why itās needed, and how we keep it safe.
Youāll also see what rights you have as a Singapore playerāhow to look up your information, correct it if somethingās wrong, how long we keep certain records, and who to reach out to if you ever need help.
How 1xBet Collects and Uses Your Personal Data in Singapore
We keep our processes transparent so Singapore users understand exactly why and how data is handled. The policy sets boundaries for collection, use, and retention, and shows how this supports a safe online experience.
Types of Data Collected
When you use 1xBet Singapore, some information has to be collected so the platform can function properly and stay secure. Hereās what that usually includes:
Personal identification: your name, date of birth, and address. In some cases, NRIC or passport details may be required for verification.
Contact details: email and phone number, plus optional messenger handles if you choose to add them.
Financial details (SGD): deposits and withdrawals, along with references like card tokens or linked wallets.
Device info: technical data such as IP address, browser, operating system, language settings, and cookie IDs.
Usage activity: logs of sessions, bet slips, clicks, and crash reports, which help improve performance and detect issues.
Compliance records: KYC documents, proof of address, and audit trails required for regulatory checks.
Purposes of Data Usage
Your data helps us operate responsibly and securely. For example:
- Account verification: meeting Singapore KYC/AML standards.
- Payments in SGD: smooth deposits and withdrawals through secure gateways.
- Fraud prevention: detecting unusual or risky activity.
- Personalization: offers and recommendations (only with consent).
- Responsible play: self-exclusion tools, affordability checks, age verification.
Customer support: resolving disputes and improving services.
Data from Online Casino Activities
| Data Type | Usage Purpose |
| Login history | Access control, anomaly detection |
| Game choices | Tailored offers, session reminders |
| Bet sizes (SGD) | Affordability checks, bonus eligibility |
| Session length | Signs of fatigue, cooldown prompts |
| RTP clicks | UI improvements, fairness communication |
Data from Sports Betting
For sportsbook users, we may track:
- Odds viewed and markets followed.
- Bet slips and settlement results.
- Win/loss patterns (used for staking limits and fair offers).
These insights allow us to provide relevant recommendations while respecting your right to opt out of personalization.
Secure Storage and Protection of Your Data
Protecting your data is a top priority at 1xBet Singapore. We use multiple safeguards:
Storage Methods
- AES-256 encryption for stored data.
- Rotating, segregated encryption keys.
- ISO 27001-aligned access and risk controls.
- Encrypted backups with regular integrity checks.
Security Measures
- Multi-factor authentication for staff tools.
- Firewalls, WAF filters, and DDoS protection.
- SSL/TLS with HSTS and certificate pinning for apps.
- Regular code reviews, penetration tests, and audits.
- Network segmentation with least-privilege access.
Breach Protection
- Real-time monitoring and anomaly detection.
- Alerts for password changes and new device logins.
Clear incident response steps, including containment and communication.
Data Retention Policies
| Record Category | Retention Window |
| Account activity | 5 years |
| SGD transaction logs | 7 years |
| KYC documents | 5 years post-account closure |
| Support tickets | 3 years |
| Cookie consents | 13 months |
Retention periods follow Singapore requirements and international data protection standards.
Your Data Privacy Rights in Singapore
You are in control of your data. As a player, you have the right to:
Access: request and review the data we hold.
Rectification: correct any inaccurate details.
Deletion: erase eligible records when allowed by law.
Portability: receive data in a machine-readable format.
Objection: opt out of marketing or profiling.
Exercising Your Rights
- Access: verify ID in your dashboard ā summary provided within legal timeframe.
- Rectification: update in profile or via support.
- Deletion: use privacy tools in your account or contact support.
- Portability: request export via secure link.
Objection: adjust marketing preferences in your account settings.
Contact Methods
- Email: [email protected]
- Live chat: inside your account area.
- Phone: available during Singapore support hours.
If disputes cannot be resolved internally, mediation or regulator channels such as IMDA or MAS may apply.
